Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
7.8
Location
9.2
Service
7.6
Dining
5.8
Guest reviews
7.4/10
based on 5 reviews
8.6
8.6/10 based on 1617 reviews
Kate
United States,
August
2024
8.6/10
I had a pleasant stay at this hotel, enjoying the spacious and clean rooms along with the friendly atmosphere from the staff. The location is really convenient, being close to Menlyn Mall, which made shopping easy. However, the dining experience didn’t quite live up to my expectations, as the options, while decent, felt limited. Overall, it was a good value for money, but the breakfast selection was a bit of a letdown.
Rooms
9.0
The rooms were spacious, clean, and very comfortable.
Service
9.0
The staff was exceptionally friendly and welcoming, ready to accommodate my requests.
Location
10.0
The hotel is perfectly situated near Menlyn Mall, making it very convenient for shopping and getting around.
Dining
7.0
The dining options were good, but not exceptional, and I felt there could have been more variety.
Facilities
8.0
The hotel's facilities were well-kept, adding to the overall comfort of my stay.
Nathaniel
United States,
July
2024
7.2/10
I had a pleasant stay at the hotel, enjoying the clean and well-decorated rooms. The location is fantastic, close to Menlyn Mall and other places I needed to visit. The staff were friendly and welcoming, but the service could use a bit more training, as there were some hiccups. Overall, it was a comfortable place to spend a night, but the dining options could definitely be improved.
Rooms
7.0
The rooms were well decorated and comfortable for a one-night stay, though a bit small and lacking in hanging space for a suit.
Service
6.0
The staff was very friendly and welcoming, but they seemed a bit untrained, resulting in several issues during my meals and at reception.
Location
9.0
The hotel has an excellent location, just a stone's throw from Menlyn Mall and close to safe areas where I needed to go for my course.
Dining
7.0
The dining experience could use some upgrades, but there were plenty of options available, including gluten and dairy-free choices.
Facilities
7.0
The facilities were decent, but nothing particularly stood out during my stay.
Alexander
United States,
June
2024
7.4/10
I had a really pleasant stay at this hotel, with the rooms being clean, big, and fancy, which I really appreciated. The staff was friendly and welcoming, making me feel right at home. However, I found the extra charge for the family room a bit steep. The location was perfect for my needs, being close to shopping and safe to walk around, but there weren't many restaurants nearby, which was a little inconvenient.
Rooms
9.0
The rooms were clean, spacious, and had a touch of luxury.
Service
7.0
The service was friendly and welcoming, though I was surprised by the extra deposit charge.
Location
8.0
The location is convenient and safe, close to Menlyn Mall and other attractions.
Dining
6.0
The dining options were decent, but the buffet could have offered more variety.
Facilities
7.0
The facilities were nice, though I didn't get to utilize many of them during my stay.
Douglas
United States,
June
2024
7.2/10
I really enjoyed my stay at this hotel! It has a great location close to Menlyn Mall, making shopping super convenient. The rooms were spacious and clean, although I did notice a sewage smell that made sleeping a bit challenging. The staff were very friendly and welcoming, which definitely added to the experience. On the downside, the dining options were less than impressive, feeling more like a 2-3 star hotel rather than 5 stars, but overall, it was still decent value for the money.
Rooms
7.0
The rooms were spacious and clean, but there was a sewage smell that made it difficult to sleep.
Service
9.0
The staff were very friendly and helpful, making my stay more enjoyable.
Location
10.0
The hotel is perfectly located right by Menlyn Mall, making retail therapy easy and fun.
Dining
5.0
The dining experience felt more like a 2-3 star hotel with limited breakfast choices and not-so-great taste.
Facilities
6.0
Facilities were average, lacking some amenities that one would expect at a higher star level.
Eric
United States,
June
2024
6.8/10
I had mixed feelings about my stay. The hotel was very central, making it easy to explore the Jo'burg and Pretoria area, and the rooms were extremely clean and comfortable. However, noise levels were quite high, especially from the restaurant and early morning guests in the hallway, which detracted from the overall experience. Plus, the dining options were less than impressive, and the price seemed a bit high for what was offered.
Rooms
7.0
The rooms were spotlessly clean and the bed was really comfortable, but I was disappointed to find that the bathtub only had a shower and there were no gowns provided despite my request. The lack of soundproofing was a downfall, with noise from the restaurant and hallway affecting my sleep.
Service
7.0
Service was overall friendly and helpful, but there were some issues with clarity about which lift to use and the noise levels in the corridors were quite disruptive.
Location
9.0
The hotel is in a very central location, right next to the Menlyn shopping center, making it really convenient for everything I wanted to do.
Dining
5.0
Dining was a letdown; the quality was average and pricey, with items arriving cold. The buffet explanation could have been clearer to improve the overall experience.
Facilities
6.0
Facilities were decent, but nothing stood out as particularly impressive or beneficial during my stay.
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